Purchase Policy

Our goal at Balleballe.ca is to make your purchasing experience easy, efficient and equitable, so we can get you on your way to live events as quickly as possible. The following purchase policies are designed to ensure your satisfaction and understanding of the purchase process on Balleballe.ca. If you have any questions about the information below, please Contact us. This Purchase Policy is subject to, and incorporates by this reference, the Terms of Use. Each ticket that you purchase is a license to attend a particular event, and is subject to the additional terms set forth on that ticket.

Currency
All ticket prices for events that occur in the United States are stated in U.S. Dollars. All ticket prices for events that occur in Canada are stated in Canadian Dollars.

Payment Methods
Balleballe.ca accepts several methods of payment to accommodate your needs. If the event for which you are buying tickets is located in the United States, Balleballe.ca accepts , Visa, MasterCard,. If the event for which you are buying tickets is located in Canada, Balleballe.ca accepts  Visa, MasterCard.

Who You Are Buying From
Balleballe.ca acts as the agent to those who are promoting or otherwise providing the events for which you purchase tickets ("Event Providers"). When you purchase a ticket for an event that is located in the United States, then Balleballe.ca, Inc. will be handling the transacôion and collecting payment for ôhe Event Provider, and if the tickets are sent they will be sent from the United States, regardless of whether you are making your purchase on Balleballe.ca. or Balleballe.net and regardless of what country you live in. When you purchase a ticket for an event that is located in Canada, then Balleballe.ca Inc will be handling the transaction and collecting payment for the Event Provider, and if the tickets are sent they will be sent from Canada, regardless of whether you are making your purchase on Balleballe.ca.or Balleballe.net and regardless of what country you live in. Balleballe.ca generally is just a services provider with respect to the sale.

Pricing and Availability
Balleballe.ca sells tickets on behalf of promoters, teams, bands and venues, which means Balleballe.ca does not set the ticket prices or determine seating locations. Tickets are generally sold through several distribution points, including online, Order by Phone centers, Retail Outlets and box offices. Most distribution points generally access the same ticketing system and inventory. Therefore, tickets for popular events may sell out quickly. Occasionally, additional tickets may be available prior to the event. However, Balleballe.ca does not control this inventory or its availability.

Order Confirmation
If you do not receive a confirmation number (in the form of a confirmation page or email) after submitting payment information, or if you experience an error message or service interruption after submitting payment information, it is your responsibility to confirm with your Customer Service Department whether or not your order has been placed. Only you may be aware of any problems that may occur during the purchase process. Balleballe.ca will not be responsible for losses (monetary or otherwise) if you assume that an order was not placed because you failed to receive confirmation.

Convenience Charges and Order Processing Fees
Tickets purchased on Balleballe.ca are typically subject to a  per ticket convenience charge and a non-refundable per order processing fee. In many cases, delivery prices will also be owed.

Amount of Tickets Per Customer or "Ticket Limits"
When purchasing tickets on Balleballe.ca, you are limited to a specified number of tickets for each event (also known as a "ticket limit"). This amount is included on the unique event page and is verified with every transaction. This policy is in effect to discourage unfair ticket buying practices.

Cancelled and Postponed Events
Please see the Cancelled /postponed events section below for our policies, which are hereby incorporated into this purchase policy.

Opening Acts
Opening acts or guests may sometimes tour with headlining performers. Balleballe.ca is not always made aware of opening acts or the length of their performances. These opening acts are subject to change or cancellation at any time without notice. No refund will be owed if an opening act is changed or canceled.

Refunds and Exchanges
Before purchasing tickets, carefully review your event and seat selection. Policies set forth by our clients, including venues, teams and theaters, generally prohibit Balleballe.ca from issuing exchanges or refunds after a ticket has been purchased or for lost, stolen, damaged or destroyed tickets.

Billing Information Verification
Orders are processed only after a billing address, and other billing information, has been verified. Occasionally, we receive incorrect billing or credit card account information for a ticket order that can delay processing and delivery. In these cases, Balleballe.ca customer service will attempt to contact you, using the information provided at the time of purchase. If Balleballe.ca is unable to reach you after its initial attempt, Balleballe.ca may cancel your order and may sell your tickets to another customer.

Delivery Options
Please see below for our ticket delivery policies, which are hereby incorporated into this purchase policy.

Pricing and Other Errors
If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on this web site or otherwise communicated to you, or you are able to order a ticket before its scheduled on-sale or presale date or you are able to order a ticket that was not supposed to have been released for sale, then: Balleballe.ca will have the right to cancel that ticket (or the order for that ticket) and refund to you the amount that you paid. This will apply regardless of whether because of human error or a transactional malfunction of this web site or other Balleballe.ca operated system.

Multiple Browser Windows
When ordering tickets online with Balleballe.ca, please ensure you are looking for tickets and placing an order using only one browser window. Looking up tickets using multiple browser windows could result in losing your tickets or timer expiration.

Limitation of Liability
Balls, pucks, and other objects may fly into the spectator area during an event. Despite spectator shielding, injury can occur. Stay alert at all times before, during and after play or performance. If struck, immediately ask usher for directions to a medical station. By purchasing a ticket through Balleballe.ca, you agree to the terms of this Purchase Policy on behalf of yourself and any accompanying minor. You assume all risks incidental to the event for which a ticket is issued, whether before, during or after play or performance.

License; Ejection and Cancellation; No Redemption Value
Event Providers reserve the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct management deems disorderly, who uses vulgar or abusive language or who fails to comply with Event Provider rules. Breach of terms or rules will terminate your license to attend the event without refund. A ticket is a revocable license and admission may be refused upon refunding the ticket's face amount. A ticket is not redeemable for cash.

Recording, Transmission and Exhibition
You agree not to record or transmit, or aid in recording or transmitting, any description, account, picture, or reproduction of the event. You grant permission to utilize your image, likeness, actions and statements in any live or recorded audio, video, or photographic display or other transmission, exhibition, publication or reproduction made of, or at, the event (regardless of whether before, during or after play or performance) in any medium or context without further authorization or compensation.

You Are Subject to Search
You and your belongings may be searched on entry. You consent to such searches and waive any related claims that may arise. If you elect not to consent to such searches, you may be denied entry to the event without refund or other compensation. Under certain facility rules, certain items may not be brought into the premises, including without limitation, alcohol, drugs, controlled substances, cameras, recording devices, bundles and containers.

Unlawful Re-Sale of Tickets; Commercial Purposes
Unlawful resale of tickets (or attempt) is grounds for seizure and cancellation without compensation. A ticket shall not be used for advertising, promotions, contests or sweepstakes, unless formal written authorization is given by the Event Provider, provided that even if such consent is obtained, use of Balleballe.ca's trademarks and other intellectual property is subject to Balleballe.ca's consent.

Cancelled/Postponed Events
Occasionally, events are cancelled or postponed by the promoter, team, band or venue. Should this occur, please contact the event organizer for exchange/refund eligibility, procedures for that event. For exact instructions on any cancelled or postponed event, please check the event information online. If you purchase a ticket through Balleballe.ca,  Balleballe.net, and a refund is issued, then Balleballe.ca will most likely give you a refund by issuing a credit to the credit card that you used to purchase that ticket, and the holder of the ticket will not be able to physically present it for a refund. If a ticket is purchased through a Retail Outlet and a refund is to be issued, then you may only be able to receive the refund by presenting the ticket yourself to the Retail Outlet where it was purchased.

Balleballe.ca typically only offers refunds and/or exchanges based on the promoter's, team's or venue's instructions. In order to receive a refund or an exchange that may be offered, you will have to comply with the promoter's, team's or venue's instructions or deadlines, which, along with the decision about whether or not to issue a refund or an exchange, may be at the promoter's, team's or venue's discretion.

When Balleballe.ca issues a refund, it will issue a refund of the ticket's face value paid (or, if a discounted ticket, then instead the discounted ticket price paid), the facility fee and the convenience fee. If the event was scheduled to occur in Canada, then the order processing fee will also be refunded (but not for events that were scheduled to occur in the United States). In no event will delivery prices or any other fees or amounts be refunded. If a refund is issued, it will be issued using the same method of payment that was used to purchase the tickets. If a credit card was used to make the refunded purchase, then only that actual credit card will receive the credit for the refund.

If an event is cancelled, please Contact us for information on receiving a refund. If the event was moved or rescheduled, the venue or promoter may set refund limitations. Contact us for exact instructions. Please make sure to include/provide your account number so we can expedite your refund if applicable.

Delivery Options
Different combinations of delivery methods may be offered, depending on factors that include the venue or country where the event is to be held, the country in which you live, how much time is left before the event starts, whether it is a holiday season and the nature of the demand for the event. Please carefully review the list of delivery methods offered during the purchase process.

Generally, some of the following delivery methods may be offered, subject to additional restrictions some of which are described further below:    

Classifieds Purchase Policy

Balleballe Group reserves the right to reject photos and ad copy that do not meet quality and content standards. You must include contact information in your ad text. Word count may be subject to change. All ads are reviewed. All sales are final on approved ads.  Ads are posted 24 hours after being submitted. No refunds will be issued for any ads placed in the Classified category.